New claims - captured in no time at all

During the first telephone call in respect of a claim incident the claims handler starts a new file with only a few inputs. Having displayed a list of existing files while this first information is entered, the system allocates a file reference. If the voyage the incident relates to already exists, the incident can be filed under this voyage. Only a few details are required to complete various standard letters, which can also be transmitted by the system's fax software. Using these standard letters, e.g. first notice of claim can be given to the insurers, and surveyors can be appointed immediately. As soon as a claim has been received, the insurers can be informed and the receipt of the claim can be confirmed to the claimants.

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