Today we are happy to share with you some preliminary results of our testing Lucatec® Mask 2.3.2 (build 441) with the Technical Preview build of the upcoming Microsoft Outlook 2010. First off: All of the addin’s core functionality (i.e. setting senders, moving sent items and inserting signatures, all based on context) already works as expected. So it is generally already possible to use Lucatec® Mask with the new Outlook 2010.
It should also be noted however, that as was to be expected not everything works right out of the box yet, 
all because of some major changes in the Outlook user interface. Most notably the From field is no longer a simple text field but has become its own thing entirely (see screenshot to the right) which currently prevents Lucatec® Mask from visually updating the sender name (i.e. the displayed From value does not reflect the sender that will actually be used). Furthermore, because of significant changes in the way that addin option pages are integrated with the other Outlook options, setting up signature insertion is a bit fiddly with the current build. Drop us a note if you want to play a little yourself and need assistance for getting things working.
Needless to say that we will make sure these glitches are resolved before or shortly after the final release of Microsoft Office 2010. So far we are pleasantly surprised with the latest Office package and do not expect any major holdups in providing full compatibility.
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Last week we received from Microsoft Support another test build of the planned hotfix for the incorrect sender information in sent messages issue discussed earlier. So far, we haven’t been able to reproduce the issue again with this patch installed. Unless any unintended side-effects of the patch are discovered it is currently scheduled to be included in the next Cumulative Update for Microsoft Office which is due in late August. Note that the Cumulative Updates are not distributed via the Automatic Update mechanism. We will publish the ID and URL of the relevant Knowledge Base article as it becomes available.
Customers with a Microsoft support contract of their own can contact us for reference information that should allow them to get access to the hotfix preview by filing a new incident.
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We have received a status update on the SP2 issue today: The request has now been officially accepted by the Outlook Product Group and we’re told a developer is actively working on implementing the actual code changes. Our request is currently scheduled to be included in the next bi-monthly Cumulative Update for Microsoft Office which is due end of August. The June update is already due later today (unfortunate timing). Note that there is no guarantee yet that a fix will become available at all.
We will keep you updated on any new developments.
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On Monday Microsoft Product Support Services confirmed to us that the issue mentioned in our previous blog entry is indeed an error that was introduced in the “February Cumulative Update (CU) / Service Pack 2″. The problem has been identified and is now being worked on but at the time of this writing there is no solution yet. We will update this blog accordingly as new information becomes available.
The symptoms of the issue are:
- When sending a new message on behalf of a shared mailbox account where you have full “Send as” privileges (as opposed to “Send on behalf” or “Delegate” rights), the message stored in the Sent Items folder will appear as if sent with “Send on behalf” rights, i.e. the sender will appear as “User on behalf of Account” rather than just “Account”.
- When replying to a message in a shared mailbox, after the message has been sent, Outlook completely resets the sender information to the current user so that messages stored in the Sent Items folder no longer contain any information about the sender that appeared at the recipient, i.e. the sender will be shown only as “User” rather than “Account”.
Note again that this only affects the local copies of your sent messages. The recipients of your messages will always see the intended sender.
Note that this issue is independent of Lucatec® Mask and can unfortunately also not be fixed or worked around in an acceptable way from within the addin. This will have to be resolved by the Office team themselves.
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On May 9 Microsoft® distributed a patch for Exchange Server 2000 and 2003 via its Windows Update service that could affect users of Lucatec® Mask. Before that patch all users with the “Full mailbox access” privilege implicitly had the “Send As” privilege as well. Now you have to grant this right explicitly. More details and a script for automating this are available from the Knowledge Base article describing the change which is linked below.
Read article on MSKB…
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We have added an entirely new Flash demo showcasing the advanced, new features in Lucatec® Mask 1.2 . The previous Basic Features demo has also been updated for the latest release running in Outlook 2003.
See the demos…
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You’re welcome to contribute more questions and answers.
To the FAQ…
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